Focus on Development,
not Operations
Devin AI + Senior Infrastructure engineers as a Subscription,
on-call 24/7 for outages or projects
Fixed-price Artificial + Human Intelligence,
without the agency or recruiter markups
supportOps
$3,995/month
What's Included:24/7/365 Unlimited Incident/Outage Response30 minutes or less to begin troubleshooting SLARealtime monitoring of your sites/APIs via 3 minute Uptime checks and PagerDutyYour own live StatusPage with push notificationsPostmortem root cause analysis and preventative action item deliverables in NotionLoom video recaps of issue and fixAnytime access to Founder/Advisor via SlackNo Commitment
Unsubscribe Anytime
Price-Lock Forever
Prorated Refunds if unable to fix
supportOps
Test Drive
$495
Single Incident/Outage Response
60 minutes or less to begin troubleshootingRefund if unable to restore and keep up for 30 minutes
projectOps
$5,995/sprint
What's Included:10 business days addressing your infrastructure backlogUp to 4 hours of agile meetings: 1 hour Sprint Planning, 1 hour Sprint Review and 15 minute Daily StandupsTrello project management scrum board updated daily, with email alerts or integrations with providers like Slack/JIRA/Zapier, etcLoom video recaps of task completionAnytime access to Founder/Advisor via SlackNo Commitment
Unsubscribe Anytime
Price-Lock Forever
Prorated Refunds for uncompleted work
projectOps
Test Drive
$795
1 business day addressing your prioritized infrastructure backlogPay after Acceptance Criteria aka "Definition of Done" is confirmed by both parties in Trello
Abstract away complexity with your own 24/7 InfraOps helpdesk
FAQ
Why not use a recruiter/agency or hire a full time ops engineer?
If crowdsourcing a deep bench of experienced engineers without the added costs of recruiting and commitment of hiring appeals to you, try us today risk free!
We pay bounties per completed job, rather than traditional salaries/hourly. This incentivizes OpsCharmers to finish the job efficiently, avoiding costly "padded hours" or “scope creep".
We already have folks who handle operations, wouldn't your services be redundant?
Let us carry the pager: reduce burnout, low morale and turnover caused by too much "toil work" (per Google SRE).Train and Upskill existing team members quickly using our Notion deliverables and Loom videos.
Who is opsCharm and how are you credible?
We are a global team of senior engineers/architects specialized in:
Cloud, DevOps, Site Reliability, Security, DevSecOps, Infrastructure, CI/CD, Endpoint, FinOps, Platform & Backend (IT & Network/Systems Administrators too!)OpsCharmers have 5-10 years of experience and hold relevant certifications.We are not: Frontend Software Developers, UI/UX Specialists, QA Testers, Data Scientists or AI/ML Ops.Nathan has 16 years of hands-on ops/management experience at Airbnb, Facebook, Uber, Pfizer, Samsung, Intuit, Santander Bank, NetApp, Allstate, SiriusXM, and firms like Skadden Law. Previously certified as an AWS Solutions Architect, GCP Cloud Engineer, Microsoft Office 365/MCSA/SCCM, ITIL, CISSP & TOGAF.
How exactly does supportOps work?
Uptime monitoring will check your critical sites, services and API’s every 3 minutes.During a failed health check or bad response code, an alarm will page our channels and an OpsCharmer will begin troubleshooting (or contact the right person in your org for access).If you cannot grant "just in time access" credentials to perform the work, we utilize join.me, a browser-based screen sharing tool that can allow/block mouse and keyboard control at your comfort level.
How do you maintain 24/7/365 coverage?
We "Follow the Sun" and have OpsCharmers in all three geographic business regions (Americas, EMEA and APAC) so whenever your sites/services/APIs don't respond to health checks, someone will be available.
opsCharm is based in San Francisco, California